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Customer Service Representative

Gallatin, TN 37066

Posted: 11/13/2020 Employment Type: Full Time Industry: Customer Service Pay Rate: $15.50-$16/hour

Job Description

$15.50--$16.00 pay rate
Must be able to pass a drug test and a background check. Must have valid driver's license and own transportation.

Serves as a primary point of contact for customers by receiving and processing routine customer orders, inquiries, and/or complaints covering items or products ordered for our corrugate manufacturing plant in Gallatin, TN
Manufacturing experience highly preferred

• Maintains an ongoing relationship with selected customers and sales staff. Incumbents use knowledge of products and product availability to provide a communications link to the customer.
• Applies advanced skills to the position within assigned functional area.
• Duties and tasks reflect substantial variety and complexity.
• Records and processes orders and inquiries received by mail, telephone and through customer contact.
• Provides pricing, availability, and schedule information within established guidelines.
• Suggests alternative products or services to meet customer needs.
• Obtains resolution of routine customer complaints and issues.
• Serves as communication link between customers and sales staff to assure responsiveness.
• Tracks order activity, and alerts appropriate staff of any potential delivery problems.
• Tracks warehouse inventories and replenishments.
• Obtains pricing for any services and materials required for the manufacturing of customer's item that must be manufactured at a different facility.
• Creates plant manufacturing documents from customer specifications.
• Ability to operate with the customer's best interest in mind.
• Bring improvement ideas to customer and plant and packaging design ideas, develop and present innovative ideas and solutions
• Behaves in accordance with company's values and operating principles at all times and rewards the same behavior in others. Takes action based upon the best interest of the Company rather than how it affects him/her personally.
• Effective in a variety of formal presentation settings; one-on-one, small and large groups, with peers, and supervisors; commands attention and can manage group process during presentation.
• Works effectively with others in the organization outside the line of formal authority (such as peers in other units or senior management) to accomplish organizational goals and to identify and resolve problems.
• Uses appropriate interpersonal style and communication methods to gain acceptance of an idea, plan, activity, service or product from prospects and clients.

What you need to succeed:
• High school diploma, college degree preferred.
• Manufacturing experience highly preferred.
• Good ability to perform math functions including working with fractions, manipulating and recording figures to provide accurate quantities, estimates and quotes. Must be detail oriented.
• 3-5 years of customer service/customer relations experience.
• Excellent phone etiquette and courtesy, professional communication and customer relationship/service.
• Strong math skills and computer skills – Microsoft Office, KIWI or (industry related software), JD Edwards
Please email your resume to

Meet Your Recruiter

Sarah Pulliam

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