POSITION: FRONT DESK ATTENDANT REPORTS TO: PROPERTY MANAGER The purpose of this job description is to communicate the responsibilities and duties associated with the position of FRONT DESK ATTENDANT. While the following information should be considered a comprehensive description of this position, it should also be noted that some responsibilities and duties may not be specifically addressed. Our company emphasizes a TEAM APPROACH and expects every person to perform any reasonable task or request that is consistent with fulfilling company objectives. It is imperative that you review these duties, skills and physical requirements closely and that you understand that, by signing this document, you are verifying that you can perform all the duties, have the skills and posses the physical abilities that are necessary to perform the job as described. JOB BRIEF: The Front Desk Attendant is responsible for controlling the traffic flow at the front desk as well as serving residents and prospective residents of the apartment building by performing the following duties: FUNCTIONS OF THE JOB Conduct all business in accordance with Company policies and procedures, Fair Housing, Americans with Disabilities Act, HUD regulations and local ordinances pertaining to apartments. Must have complete knowledge of Fair Housing Compliance laws and all other laws pertaining to apartments. Required to attend periodic Fair Housing seminars. Conforms to Company Fair Housing Standards Greets and welcomes all visitors, residents and prospective residents. Exhibits a positive customer service attitude and represents the community and company well. Monitors the incoming and outgoing visitors and residents. If a visitor is not allowed entry by a resident, the Front Desk Attendant asks who they are visiting and has them sign in, notating their ID number. Documents all incidents in writing on the Incident Report Sheet and notify the manager of any illegal or suspicious activity. If a situation warrants, contacts the appropriate emergency services by dialing 911. Assists in the event the elevator is not usable to calm individuals affected and report to emergency services. Remains in view of fire panel & monitors panel. Frequently shops competition (at least monthly), enters data into Yardi and uses results to improve sales technique and gain awareness of market competition. Answers telephone inquiries. Encourages prospects to schedule appointments by utilizing creative closing techniques and overcoming objections. Must be knowledgeable regarding the apartment community, its amenities, the surrounding community, and its competition. Emphasizes features, benefits, and positive life style rewards of the community. Responsible for touring prospective residents, and balancing prospect’s needs with overcoming objections. Responsible for maintaining social media posts/advertising. Meets prospective residents and records information on a guest card. Responsible for daily data entry of all guest cards, daily entry of all leads (phone calls, e-mails and visits) and marketing sources, and for conducting daily follow up with prospects. Assists Property Manager with conducting the application verification process. Data entry of service requests, payables, posting of rent, etc. Performs any additional duties assigned by Manager or Area/Regional Supervisor. .Supervisory Responsibilities: This job has no supervisory responsibilities. Scheduling: Based upon business necessity. Schedules are posted in advance. Additionally, if a holiday falls on a day that is part of the employee’s normal schedule, the employee will still be scheduled for their shift and will work the holiday. During times of emergencies, heavy work-loads or other company needs, there will be times when overtime is required. Competencies: Interpersonal Skills - Listens to others without interrupting; Keeps emotions under control. Presents oneself professionally Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions. Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassmentfree environment. Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values. Judgment - Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions. Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly. Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation. Attendance/Punctuality - Is consistently at work and on time. Dependability - Follows instructions, responds to management direction. Initiative - Volunteers readily; Asks for and offers help when needed. Qualifications: Must be able to take verbal or written direction & work well without supervision. Education and/or Experience: High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group. situations to residents and other employees of the organization. Other Skills and Abilities Ability to speak more than one language a plus. Physical Activities: Standing, Unilateral and Bilateral Movement, Walking, Reaching, Grasping/Turning, Bending/Stooping/Squatting, Climbing Stairs, Pushing or Pulling, Writing/Typing, Finger Dexterity, Lifting/Carrying, Talking. Physical Demands: Lifting/carrying cleaning supplies, vacuum, step stool etc. 50 - 75 lbs. Occasional need (1% to 33% of the time) 25 - 50 lbs. Occasional need (1% to 33% of the time) 1 - 25 lbs. Constant need (66% to 100% of the time) Visual Acuity: Constant need (66% to 100% of the time) to observe areas needing attention/correction. Read cautionary labels; respond to written instructions from staff. Frequent need (33% to 66% of the time) to see things clearly beyond arm’s reach. Observe and assist Maintenance; observe problems throughout property. Driving/Traveling Requirements: Some positions require utilizing personal transportation in order to reach scattered sites. These positions require a valid driver’s license and automobile insurance.